SMTOWN

Hello, this is SMTOWN.

Starting from August 10, 2026 (Mon), the NCT V1 and WayV V1 light sticks will no longer be supported in the SMTOWN app.

This decision has been made based on service operation policies and system environment considerations, and we kindly ask for your understanding regarding this unavoidable measure.

We sincerely apologize for any inconvenience caused and will continue to do our best to provide smooth service and a better user experience.

Thank you.

Hello, This is SMENTERTAINMENT.

We would like to inform you that certain provisions of our Privacy Policy will be revised for the following reasons.

1. Reason for Revision

• Deletion following termination of the personal information processing trustee contract.

2. Key Changes

The revised Privacy Policy will take effect on July 10, 2026.

Thank you. 

Hello, This is SMENTERTAINMENT.

We would like to inform you that certain provisions of our Privacy Policy will be revised for the following reasons.

1. Reason for Revision

• Revision of the personal data retention period to provide priority opportunities for suitable positions, taking into consideration the applicant's career growth and development.

   

2. Key Changes

• Revision of the personal data retention period for audition applications

Current: Personal information provided during the audition application process will be retained for 1 year from the date of application submission.

Revised: Personal information provided during the audition application process will be retained for 3 years from the date of application submission.

The revised Privacy Policy will take effect on June 23, 2026.

Thank you 

Hello, this is SMTOWN.
The <3D Character Interactive Service>, originally part of the 2026 SEASON’S GREETINGS - Special Edition released last December, is finally launching!

We appreciate your patience. Please refer to the detailed instructions below to begin your special experience with your artist's character.

📅 Service Launch Schedule

aespa: Monday, March 23, 2026, at 12:00 (KST)
RIIZE: Monday, March 30, 2026, at 12:00 (KST)

Eligible Products: 2026 SEASON’S GREETINGS - Special Edition (aespa / RIIZE)

🎮 How to Use

1. Check the code on the back of the ‘3D INTERACTIVE CHARACTER CARD’ included in your package.
2. Access the service URL for each artist provided below.
3. Click the [Start] button and enter the code on your card. (Please note that there may be a waiting queue if traffic is high.)
4. Select the character you want to talk to and enjoy the interactive service!

⚠️ Important Notes

• Code Management: One code is provided per package. Codes cannot be reissued if lost, so please keep them safe.
• Service Access: Each code is valid for up to 3 hours of access.
• Service Period: This service will be available until December 31, 2026, 23:59 (KST).
• Supported Languages: Korean and English
• Response Accuracy: Character responses are system-generated and do not represent the    actual views or facts of the artists.
• Chat Etiquette: Access may be restricted if you use slanderous or inappropriate language 
  toward the artist or others.
• Privacy: Conversation data may be used for research to improve the service. Please 
   refrain from entering sensitive personal information.

🔗 Service URL

• aespa: https://2026seasonsgreetings.com/aespa/  
• RIIZE: https://2026seasonsgreetings.com/riize/

📧 Service Inquiries

If you encounter any errors or have questions, please contact us through the channel below.
Contact Us:

- Technical & System Inquiries: support@perso.co.kr 
- Product Inquiries: Please contact your place of purchase

Hello, This is SMENTERTAINMENT.

We are writing to inform you that our Privacy Policy will be revised to reflect changes in our personal information processing entrustment status. Please refer to the details of the revision below. 

1. Reason for Revision

- Update to the list of Entrusted Companies and Entrusted Operations to reflect new service agreements and contract expirations.

2. Key Changes

3. Effective Date

- The revised Privacy Policy will take effecet on February 24, 2026.

Thank you 

Hello,
This is SMTOWN.

To provide a more stable service, a system maintenance is scheduled as follows.

During the maintenance period, all login services on the SMTOWN website and app will be temporarily unavailable.

• Maintenance Schedule: November 19, 2025 (Wed) 20:00 – 22:00 (KST)
• Details: All SMTOWN web and app login services

※ The end time may change depending on the maintenance progress.

We apologize for any inconvenience this may cause and appreciate your understanding.

SMTOWN will continue to strive to provide a smoother and better user experience.

Thank you.

Hello,
This is SMTOWN.

The SM AUDITION website has been newly renewed! ✨

With a responsive UI that works seamlessly across all devices and regions,
a simplified application process, and various audition types — including Regular, Email, Global, and SNS Auditions —
you can easily apply for the audition that best suits you and check your application status at a glance.

👉 [Go to SM AUDITION]

Show your passion 🔥 and talent 🌟 on the renewed SM AUDITION website!
We look forward to your enthusiastic participation. 🙏

Thank you.

Hello, this is SMTOWN.

We have completed the fix for the issue with the digital stamp issuance button.

Please force close and restart the app to use the service normally.

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

Thank you.

Hello, this is SMTOWN.

Currently, ‘Stamp Schedule Check’ and ‘Stamp Issue’ button is not operating normally. 

We are checking the issue quickly, and we will let you know as soon as the issue is resolved.

We apologize for the inconvenience caused by the service.

Thank you.

Hello, this is SMTOWN.

We have completed issuing the stamp for members who were unable to receive the ‘SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in MEXICO CITY (2025.10.12. CST)’ stamp because it was not available properly.
 

Please force close and restart the app to check the issued stamp.

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

Thank you.