SMTOWN

Hello. This is SMTOWN.

This is to notify you of the changes in the terms and conditions regarding SMTOWN services.

1. Reason for the Revision of Privacy Policy

- Various features have been added through SMTOWN app update.

- Services that use SMTOWN account login system have been terminated.

- Spacing, typos, and some expressions have been corrected

2. Revised Content of Terms and Conditions

AS-IS

Article 1 (Purpose)

The purpose of these terms and conditions is to stipulate conditions for the provision and use of member services provided by SM Entertainment Co., Ltd. (henceforth referred to as the "Company"), matters and procedures related to membership registration, and any other pertinent matters.

Article 2 (Effect of Terms and Conditions)

①In accordance with Article 32 of the Telecommunications Business Act, these terms and conditions become effective when posted on the service screen or communicated to members via other means, such as email.

②These terms and conditions may be modified by the Company, with the new terms taking effect upon posting or notification of the change.

Article 4 (Definition of Terms)

The terms used in these terms and conditions are defined as follows.

①Member: Customers who have signed a membership contract with the Company, as well as those who have signed up for membership on the website.

②ID (e-mail): The email address used during membership signup

③Password: A combination of words/numbers/symbols established by the Member to safeguard the Member's data.

Article 5 (Membership Sign-up Procedure, Consent of Company, Conclusion of Terms and Conditions)

①Membership application is made by filling out an online application form.

②The Company approves the membership application when the applicant provides the required information on the membership application form in accordance with Paragraph 1. However, the Company may delay its approval of the application in the following circumstances.

A)technical issues with the application's approval

B)the applicant used an alias or another person's name

C)the applicant provided false information for the required information when signing up for membership

D)the applicant intends to harm the peace, order, or good customs of the society

E)the applicant does not meet the conditions for application set forth by the Company

F)the applicant had lost the membership status previously by these terms and conditions; however, not if the Company approves the Member's membership application one year after the loss of membership

G)the Company has sufficient grounds to delay the application's approval

③If the user clicks "sign up" button during the registration process, they are deemed to have accepted these terms and conditions.

Article 6 (Contents of Service)

The Company provides services, including discounts, to Members who utilize the Company's overall facilities; service-specific information will be posted separately on the homepage. If a Member registers for additional services, such as "SMTOWN OFFICIAL FANCLUB," the service's terms and conditions may apply in addition.

Article 8 (Obligations for Member ID and Password Management)

①The Member is solely responsible for managing his or her ID (e-mail) and password.

②The Member assumes full responsibility for the consequences of negligent management of the Member's ID (e-mail address) and password, as well as illegal use.

③In the event that the ID (e-mail) is illegally used, the Member must notify the Company.

Article 9 (Change of Member Information)

①Members have complete access to their personal information and can update it at any time. Personal information, such as a person's real name, which is required for service management, cannot be changed.

Article 10 (Obligations of Member)

①The Member shall observe matters notified by the Company, such as applicable laws, provisions of these terms and conditions, the user guide, and warnings, and shall not engage in conduct that disrupts the operation of the Company.

②The Member may not engage in any for-profit activity using the Company's services without the prior consent of the Company.

③The Member may not copy, reproduce, change, translate, publish, broadcast, or otherwise use the information obtained through the service or provide it to others without the Company's prior consent.

④The Member is prohibited from engaging in the following activities in relation to the use of the Company's service:

A)Illegal use of another Member's ID (e-mail)

B)Any act with the intent to commit a crime or other acts related to a crime

C)Any act that is detrimental to good custom or social order

D)Defamation or humiliation of any other person

E)Any act that violates the rights of any other person, such as intellectual property

F)Any act of hacking or virus distribution

G)Any act of transmitting advertisements against the will of any other individual

H)Any act that disrupts or threatens to disrupt the stable operation of the services

I)Providing the mobile telephone number registered under another person's name as part of the Member's personal information or providing his or her own mobile telephone number to be registered as part of another individual's personal information

J)Any act that violates other applicable laws

Article 11 (Provision of Information and Posting of Advertisements)

①The Company may provide various information to Members by posting it on the website while operating the service.

②The Company may post advertisements on the website, via e-mail, or via text message in connection with the operation of the service.

Article 12 (Entrustment of Personal Information Processing)

In general, the Company handles and manages collected personal information on its own, but if necessary, it may delegate in part or all of its work to an agency. The details of an agency can be found on the Company's website under "privacy policy."

Article 14 (Deletion of Postings and Contents)

The Company may delete postings or contents of the service without prior notice or consent if they violate the provisions of Article 10 or have expired according to the Company's policy on the retention period for postings.

Article 15 (Rights and Responsibilities Relating to Contents Posted)

The Member who posted the content holds all rights and responsibilities, including copyright, for the posted content.

Article 16 (Termination of the Agreement and Restriction of Use)

①If a Member wishes to terminate the Service Use Agreement, the Member must submit a termination request to the Company through the website service at least one day prior to the termination date. However, the Member can submit the termination two days before the holiday begins if the intended date of termination is a legal holiday.

②If the Member violates Article 10 or any other provision of these terms and conditions and fails to remedy the violation within the time specified by the Company, the Company may terminate the Service Use Agreement.

③If the Member violates these terms and conditions or disrupts the normal operation of the services, the Company may restrict the Member's use of the services progressively, beginning with a warning and progressing to temporary suspension and permanent suspension.

Article 17 (Compensation for Damage related to Free Service)

Article 18 (Indemnification and Compensation)

③Members are responsible for any damage resulting from the negligent management and use of their ID (e-mail) and password, as well as any unauthorized use of their ID and password by a third party.

④If the Company is liable to the Member or a third party and suffers damages as a result of a Member's violation of Article 10 or other provisions of these terms and conditions, the Member who violated these terms shall compensate the Company for any damages and indemnify the Company against such damages.

Article 19 (Limitation of Liability)

Article 20 (Governing Law and Jurisdiction)

TO-BE

Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities between SM Entertainment Co., Ltd. (henceforth referred to as the "Company") and users in relation to SMTOWN services and usage thereof provided by the Company.

Article 2 (Effect of Terms of Use)

① The Company notifies users of these Terms and Conditions by posting on the first page of the service website, membership registration page, or menu, or by sending push notifications or emails. Thereafter, the terms of use will become effective.

② If necessary, the Company may make revisions to these Terms and Conditions within the scope not violating relevant laws.

③ When making revisions to these Terms and Conditions, the Company notifies the revised Terms and Conditions, along with the currently effective Terms and Conditions, at least 7 days before the effective date of the revised Terms and Conditions, with the application date and reasons for the revision specified. However, in the event that the revised content significantly affects the rights and obligations of the members, the revision will individually be sent to members via email or notification means within the service 30 days before the application date.

④ Even though the Company has announced in accordance with the preceding paragraph or announced during notification that failure to express intention of refusal until 7 days after the effective date of the revised Terms and Conditions will be deemed as an acceptance of the revision if a member does not express any intention of refusal, the member is deemed to have agreed to the revised Terms and Conditions. If a member does not agree to the revised Terms and Conditions, they may terminate the Service Use Agreement in accordance with Article 14 herein.

⑤ Members may not agree or disagree with only a part of these Terms and Conditions.

⑥ Even though the Company has carried out the obligations under this Article, if a member suffers damage due to their lack of knowledge of the revision of the Terms and Conditions, the Company will not be held liable for such damage, unless there is willful misconduct or gross negligence of the Company.

Article 4 (Definition of Terms)

① The terms used in these Terms and Conditions are defined as follows.

1. Service: Refers to all services and functions provided by the Company under these Terms and Conditions.

2. User: Refers to members and non-members using the service.

3. Member: Refers to a person who signs up as a member in accordance with Article 5 herein and uses the service.

4. ID: Refers to the email address used during membership signup.

5. Password: Refer to a combination of words/numbers/symbols set by members to safeguard their data.

6. Log record: Refers to IP addresses, access times, etc. automatically generated as users use the service.

② The meaning of terms not defined in paragraph (1) follows general practices.

Article 5 (Formation of the Agreement)

① The application for service use is made when a person who intends to use the service (henceforth referred to as the “Applicant”) enters certain information in the signup application form on the SMTOWN website’s signup page.

② The Company approves the membership application when the applicant provides the required information on the membership application form in accordance with Paragraph 1. However, the Company may disapprove or delay its approval of the application in the following circumstances.

1. Technical issues with the application's approval

2. The applicant used an alias or another person's name

3. The applicant provided false information for the required information when signing up for membership

4. The applicant does not meet the conditions for application set forth by the Company

5. The applicant intends to harm the peace, order, or good customs of the society

6. The applicant does not meet the conditions for application set forth by the Company

7. The applicant had lost the membership status previously by these terms and conditions; however, not if the Company approves the member's membership application one year after the loss of membership

8. The Company has sufficient grounds to delay the application's approval.

9. The Company prohibits applications by users under the age of 14. By explicitly agreeing to the statement that they are over the age of 14, the applicant represents and warrants that they are over the age of 14.

③ If the user clicks "sign up" during the registration process, they are deemed to have accepted these terms and conditions.

Article 6 (Contents of Service)

The Company provides services, including discounts, to members who utilize the Company's overall facilities; service-specific information will be posted separately on the homepage.

Article 8 (Obligations for Member ID and Password Management)

① The Company endeavors to protect the member’s personal information as set forth in relevant laws. Protection and use of personal information are governed by relevant laws and the Company’s privacy policy.

② Members are responsible for the management of the ID, password, and other personal information, and therefore must not transfer or lend such information to others. Members are advised to take measures to prevent such information from being leaked. When becoming aware that their ID or password is used by another person, the member should immediately notify the customer center, and follow any instructions provided.

③ The Company will not be held liable for any damage caused by the member's failure to carry out paragraph (2) unless there is willful misconduct or gross negligence of the Company.

Article 9 (Change of Member Information)

① Members have complete access to their personal information and can update it at any time.

Article 10 (Obligations of Member)

④ The Member is prohibited from engaging in the following activities in relation to the use of the Company's service:

1. Illegal use of another Member's ID

2. Any act with the intent to commit a crime or other acts related to a crime

3. Any act that is detrimental to good custom or social order

4. Character defamation or humiliation

5. Any act that violates the rights of another person, such as intellectual property

6. Any act of hacking or virus distribution

7. Any act of transmitting advertisements against the will of another individual

8. Any act that disrupts or threatens to disrupt the stable operation of the services

9. Any act that violates other applicable laws

Article 11 (Provision of Information and Posting of Advertisements)

① The Company may provide various information to members by posting it on the service screen while operating the service.

② The Company may post advertisements on the service screen or via email addresses in connection with the operation of the service.

Article 12 (Entrustment of Personal Information Processing)

In general, the Company handles and manages collected personal information on its own, but if necessary, it may delegate some or all of its work to an agency. For more information on personal information processing, please refer to the Company’s privacy policy.

Article 14 (Deletion of Postings and Contents) - Deleted

Article 15 (Rights and Responsibilities Relating to Contents Posted) – Deleted

Article 14 (Termination of the Agreement and Restriction of Use)

① If a member intends to terminate the Service Use Agreement, they may log into their account and click the "Delete Account" button at any time to request to cancel membership. However, membership cancellation will be pending for 30 days after clicking the "Delete Account" button, and the membership cancellation may be withdrawn during this period.

② If the Member violates these terms and conditions and fails to remedy the violation within the time specified by the company, the Company may terminate the Service Use Agreement.

Article 15 (Free Services)

Article 16 (Indemnification and Compensation)

③ Members are responsible for any damage resulting from the negligent management and use of their member ID and password, as well as any unauthorized use of their ID and password by a third party.

④ If the company is liable to the member or a third party and suffers damages as a result of a member's violation of these terms and conditions, the member who violated these terms shall compensate the company for any damages and indemnify the company against such damages.

Article 17 (Limitation of Liability): Changed number

Article 18 (Governing Law and Jurisdiction): Changed number

3. Terms and Conditions Revision Schedule

- Notification Announcement Date: September 19, 2023

- Revision Enforcement Date: September 26, 2023

Please refer to the above in using our services.

Thank you.

2023.09.19

SMTOWN

Hello.

This is SMTOWN.

『2023 KEY’s B DAY [PROJECT : PRE B DAY]』 will be held at the “YONSEI UNIVERSITY THE CENTENNIAL HALL” in SEOUL on September 19th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 KEY’s B DAY [PROJECT : PRE B DAY]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 19th, 2023 (TUE) 09:00 - 23:50 (KST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in(Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the YONSEI UNIVERSITY THE CENTENNIAL HALL in SEOUL.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『2023 YURI 2nd FANMEETING TOUR [Chapter 2] in TOKYO』 will be held at the “Zepp Haneda(TOKYO)” in JAPAN on September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 YURI 2nd FANMEETING TOUR [Chapter 2] in TOKYO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Zepp Haneda(TOKYO) in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『CHEN JAPAN TOUR 2023 - Polaris – in KITAKYUSHU』 will be held at the “Kitakyushu Soleil Hall” in JAPAN on September 16th to September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『CHEN JAPAN TOUR 2023 - Polaris – in KITAKYUSHU』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 16th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Kitakyushu Soleil Hall in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』 will be held at the “AJINOMOTOSTADIUM(味の素スタジアム長居)” in JAPAN on September 16th to September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 16th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the AJINOMOTOSTADIUM(味の素スタジアム長居) in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SANTIAGO』 will be held at the “Teatro Caupolican” in SANTIAGO on September 14th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SANTIAGO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 14th, 2023 (THU) 09:00 - 23:50 (CLDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Teatro Caupolican in SANTIAGO.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SAO PAULO』 will be held at the “Espaco Unimed” in SAO PAULO on September 11th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SAO PAULO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 11th, 2023 (MON) 09:00 - 23:50 (BRT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Espaco Unimed in SAO PAULO.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello. This is SMTOWN. 

『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』 will be held at the “YANMAR STADIUM NAGAI (ヤンマースタジアム長居)” in JAPAN on September 9th to September 10th, 2023. 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.  

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』. 

Thank you. 

🕰️ Time & Date information to get the DIGITAL STAMP

- September 9th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 10th, 2023 (SUN) 09:00 - 23:50 (JST) 

※ Schedules above are subject to change due to various circumstances. 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP  

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp! 

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued. 

2. Please check your location. 

Check your location information access in your smartphone, and then check your location within 500m from the venue. 

📍Where to get the DIGITAL STAMP

- Within 500m from the venue at the YANMAR STADIUM NAGAI (ヤンマースタジアム長居) in JAPAN 

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP) 

Update the SMTOWN App first, and get the STAMP at the site! 

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP  

Hello. This is SMTOWN. 

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in Kuala Lumpur』 will be held at the “MAGASTAR ARENA” in KUALA LUMPUR on September 9th, 2023. 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP. 

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in Kuala Lumpur』. 

Thank you.

 🕰️ Time & Date information to get the DIGITAL STAMP

- September 9th, 2023 (SAT) 09:00 - 23:50 (MYT)

※ Schedules above are subject to change due to various circumstances. 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

 (Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp! 

❗️Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue. 

📍Where to get the DIGITAL STAMP

- Within 500m from the venue at the MAGASTAR ARENA in KUALA LUMPUR.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP) 

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in MEXICO CITY』 will be held at the “Palacio de los Deportes” in MEXICO CITY on September 8th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in MEXICO CITY』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 8th, 2023 (FRI) 09:00 - 23:50 (CST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Palacio de los Deportes in MEXICO CITY

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP